Measuring your email has gotten a little trickier today as had a lot of things with recent Apple updates. But what you don’t measure does not get improved! So let’s dive into the important KPI email metrics so you can measure the success of email marketing.
This is the measure of how many people open your email in relation to how many people got your email. Whether someone opens your email has a lot to do with your subject lines.
But there have been some recent changes with IOS15 that affect open rates. Anyone using Apple’s mail app for all Apple devices is now being masked and email providers can no longer tell if someone opened an email or anything related to email.
This all happened in June of 2021. This is a big deal because Apple being the default mail application for iPhone users means that 52% of users are using it. What is happening with this metric since Apple is preloading the image is that open rates are going up, but they are not reliable anymore. So users are being served images not your actual email.
This plays many aspects of emailing marketing:
- This effect doing email resends to those who haven’t opened their email. Since Apple mail users will appear as they are opening every email, they won’t get the resend.
- This is also affecting automated email series that are sometimes triggered when someone opens an email.
- Since your email list is often cleaned up by those who have engaged with your list by open rate this will also affect this.
- Lastly, A/B testing of subject lines was temporarily affected since we can’t rely on who actually opened the email.
You should not give up on it though and focus on improving open rates. Just know that what you are looking at is not accurate. Know that it is now inflated and you have a new norm. You need to not look at year over year but rather month over month. You need to also be careful of using email benchmarks that might be out of date from the industry.
You can work on your subject lines by asking questions, being direct, keeping it short, creating urgency, creating attention with thank you messages, focus on pain points. Did you know that over half of the email recipients open an email based on the subject line alone? This makes it a crucial aspect of your emails.
So what can we look at?
First just sending an email and staying top of mind can be of value in that you are not being forgotten. So there are hidden values in staying in the inbox as long as they don’t unsubscribe! Also, someone might get your email and just not need the particular service you are talking about at that time. But here are some metrics you can look at.
This is the % of emails that never made it to your potential or client’s email box! Yes, that does happen. You need to track this measurement and look for ways to improve it.
There are two types of bounces, both soft and hard. A soft bounce is just a temporary problem such as server problems or the person you are sending emails to has a full inbox. These are less worrisome as hard bounces.
Hard bounces mean you have emails that are not valid and having too many of those can be detrimental to email marketing.
It affects your reputation for sending emails from your IP or what is associated with your website domain. You need to remove these emails from your list as soon as it happens. If you end up with a bad reputation you will not be able to send emails at all